If your problem/question is not covered by the topics below, please contact Technical Support for help. If you are looking for specific game rules, please visit The Games area. This page was last updated on September 15, 2001.

GENERAL:
1. What do I do with my points? Does the site offer prizes?
2. How does the rating system work?
3. The game freezes a lot, I always get disconnected, is there something I can do?
4. Why does the game stops in the middle? Sometime it continues with a delay.
5. What is the PIN for?
6. I did not receive my PIN. What should i do?
7. I forgot my account or password. Can you help me?
8. I am an AOL customer and i don't receive my account information at all. What should i do?
9. What is Flash? Why do I need it to play on this site?
10. Where can I get the latest version of Flash?
11. I am having problems installing the Flash update, what can I do?
12. The games does not fit my screen. How can i adjust the resolution?




GENERAL:
Q. What do I do with my points? Does the site offer prizes?
A. Please note that this is a personal site, it is not being maintained by a company, everything you see here is just a one-man effort, so I am not really able to offer any prizes or drawings. Points are used for player statistics/rankings only, and may be reset anytime. The ranking/rating system is still being finetuned so stay tuned for site updates.


Q. How does the rating system work?
A. All games at ToTheGames.com are rated. The rating system for each game are all variants of the Elo system being used by the US Chess Federation. It provides a quick assessment of the skill level of a player. Please check the How Games Are Rated section for more information.


Q. The game freezes a lot, I always get disconnected, is there something I can do?
A. Freezing happens due to several factors, so there is no single solution for everyone. Sometimes, your connection to the Internet suffers from some slowdown, and I can not really do anything about this, a 5-second problem with your connection can already affect the stability of your game. For bingo, the most obvious sign is if the balls stop from being called, and after awhile, you suddenly get 2-3 balls almost at the same time.

Try to browse other sites, and see if you experience any slowness in general. For dial-up users, you may try disconnecting from your ISP, then reconnect again, perhaps you can get a better connection that way. I am on dial-up myself, and I do this sometimes if I see that my modem is connecting at slower speeds than what I normally get. However, this does not really solve intermittent connection problems. In my case, for about 1 hour that I am online, my connection will slow down for a few seconds every now and then. It is not very obvious when you are just surfing the web, but if you are playing a game that needs a stable connection for straight hours, then the problems gets magnified.

Sometimes, the machine itself (from my end) may be under heavy load, and/or it may also be experiencing slowdown reaching connections of some of the players. The server running the games right now is just a Celeron 500 Mhz computer with 128MB of RAM. This is really NOT enough with the traffic the site is getting now, but I am not sure when I can upgrade the server.

Other factors include how fast your computer is, how many applications you are currently running etc. Generally, I would recommend that you don't run too many applications while playing the games. Close any browser windows that may be open at the same time. I will also be adding options later on to turn off some features of the game for those who have slower computers.

I understand that some of you will have cable/DSL or even better connections, have the latest and fastest computers, and still experience problems once in awhile (or all the time depending on your luck ;-) I am sorry that I can not really possibly fix everyone's problems one by one, so I just like to assure everyone that I always try to find ways of improving everything :-)


Q. Why does the game stops in the middle? Sometime it continues with a delay.
A. This is actually an extension with the explanation above. It doesn't stop playing. What has happened is that the connection between your computer and our server has slowed down. The game kept going but because of the slowness of the connection you did not receive the packets of data being sent to you soon enough. There is nothing we can do to improve the speed at your end. Though you can consult your internet provider for a better configuration of your internet settings to improve your connection.


Q. What is the PIN for?
A. When you registered for an account with us, You have provided us with your User Name and Password. This is to gain access to our games. In addition, we have added a PIN, a second layer of validation and security to verify the authenticity of your identity through your email address. Because if not, you would not likely pass our verification. We have half-way activated your account. To fully activate your account, you have to supply us the computer generated PIN that we have sent you on your email address. So, having a full pledge account with us, enables you to play the games and chat with friends and other players without restriction.


Q. I did not receive my PIN. What should i do?
A. Chances are, you have not given us a valid email address. Please check your email address on the 'My Profile' page if you entered it correctly. If it is incorrect, please email us at support@tothegames.com with your User Name and your correct email address. You won't receive your account information and PIN if you don't act on it.

Another cause is, your email provider is blocking us from sending you an email message. Please consult your email provider for restriction regarding receiving email messages from the outside world. At anytime, you can request for your PIN by entering your email address on the Reminder box that could be found below the Login box when you open any game window on the ToTheGames.com website. Right after your request, you will receive an email message containing your User Name, Password and PIN.




Q. I forgot my account or password. Can you help me?
A. To recover a lost account or password, you need to supply us with the e-mail address you used to signup with ToTheGames.com. We will send an immediate e-mail reply with your account number and password afterwards.

Click here to recover your account or password.


Q. I am an AOL customer and i don't receive my account information at all. What should i do?
A. We cannot email you your account information if you have set your email to refuse email from us nor can we answer your email when you write asking why you haven't received your account information.


Q. What is Flash? Why do I need it to play on this site?
A. Flash is a browser plugin technology that Adobe has developed. It is the "engine" behind such sites like ToTheGames.com, making it possible to make sophisticated online games and applications at a fraction of the size of most downloadable games (and even java applets in most instances).


Q. Where can I get the latest version of Flash?
A. Click on the graphic below to check your Flash version. You will be prompted to update your version if you don't have the latest one installed.


For Internet Explorer users, the version should be Flash 8.0.24.0 or higher
For Netscape Navigator users, the version should be Flash 8.0.24.0 or higher

While you can still play the games even if you don't have the latest Flash version (as long as you have version v8.xx), it is HIGHLY RECOMMENDED that you upgrade to the latest version for better game performance. A number of issues that are specific to the Flash player itself (not the games), have already been resolved by the latest patches.


Q. I am having problems installing the Flash update, what can I do?
A. Below are some tech-notes taken directly from the Adobe site that may be helpful.

How to uninstall the Adobe Flash Player plug-in and ActiveX control:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=2

How to remove the Macromedia Flash Player ActiveX control:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_12727&sliceId=2

Troubleshoot Adobe Flash Player installation for Windows:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_19166&sliceId=2

Flash Player audio failure on Windows:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402691&sliceId=2

Flash Player 9 installation fails on Macintosh:
http://kb.adobe.com/selfservice/viewContent.do?externalId=4aa64290&sliceId=1

Registry permissions required for Flash Player install or update:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_19148&sliceId=1

Troubleshooting system registry issues that prevent Flash Player installation:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400116&sliceId=1

Download SubInACL from Microsoft to fix permission issues that prevent the Flash Player installation:
http://kb.adobe.com/selfservice/viewContent.do?externalId=fb1634cb&sliceId=2

Safe versions security restrictions when installing Flash Player:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402435&sliceId=2

I am still having trouble installing Flash Player. Where can I get support? :
http://www.adobe.com/support/flashplayer/

Where to get Flash player for a different platform:
http://www.adobe.com/shockwave/download/alternates/

Version test for Adobe Flash Player:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507&sliceId=2


Q. The games does not fit my screen. How can i adjust the resolution?
A. Our games at ToTheGames.com requires a screen resolution of at least 800x600. To change the resolution of your screen you need to:

 Right click your mouse on the desktop
 Select "Properties"
 Click on the "Settings" tab
 Adjust the "Screen resolution" slider to the appropriate setting
 Click "Apply"